AGENTIC EXPERIENCES / USE CASES

Agentic use cases.
Experiences to build.

An agentic experience connects a human request, useful data and a verifiable action. Here are eight situations we explore, from commerce to public services.

01 / 08

Agentic commerce

“Find a design gift under €120.”

The agent
The agent queries a structured catalogue, compares products, checks price and availability, then prepares a cart.
The person
The person compares options and confirms the purchase.

CartmelAI is our first vertical product. The journey shown is illustrative.

Explore CartmelAI
02 / 08

Business & data

“Which categories grew the most this quarter?”

The agent
The agent reads authorized data, calculates changes, and presents an answer with a chart and its source.
The person
The team interprets the figures and decides what to do next.

Exploratory scenario.

03 / 08

Mobility

“Which route works for me from Bastille to La Défense?”

The agent
The agent brings routes, connections and useful travel information into one journey view.
The person
The traveler chooses a route according to their needs.

Illustrative scenario. Our BonjourRATP case study is available separately.

Read the case study
04 / 08

Hospitality

“Find a quiet hotel in Lyon for two nights.”

The agent
The agent explores rooms, amenities and availability to suggest a suitable stay.
The person
The person checks the terms and confirms the booking.

Exploratory scenario.

05 / 08

Media & streaming

“A thoughtful film under two hours, included in my subscription?”

The agent
The agent searches a VOD catalogue using metadata, preferences and viewing entitlements.
The person
The viewer chooses a title and starts watching.

Exploratory scenario; the film shown is fictional. Our M6+ case study is available separately.

Read the case study
06 / 08

Insurance

“My bike is damaged: what does my policy cover and how do I claim?”

The agent
The agent finds relevant policy terms, explains required documents and drafts a claim. It could also guide a coverage comparison before a new subscription.
The person
The policyholder reviews the details, then approves submission or subscription.

Exploratory scenario; no automatic coverage decision.

07 / 08

Museums & culture

“I have 45 minutes at the museum. What route around the theme of light would you suggest?”

The agent
The agent checks collection records, open galleries and accessibility information, then suggests a guided route with sources.
The person
The visitor chooses the works and adjusts the route to their own pace.

Exploratory scenario; the museum and artworks shown are fictional.

08 / 08

Civic & public services

“I just moved. Where can I check my polling place, find local open data and contact the town hall?”

The agent
The agent gathers official guidance, local open data and town hall contact details. It cites each source and its update date when available. For a personal polling place, it points to the official service.
The person
The person checks their status on the official service and chooses the next step.

Exploratory scenario set in France; no personal lookup or public-service action is performed.

We discover, test and build the technology that makes these journeys useful to people and agents.

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